Frequently Asked Questions

I would like to try LABA.

I would like to have LABA explained live, online, so I can pose questions and have a discussion with your team about possibilities.

Can I create refrigerators as I like?

  • Yes, if you have user rights to create and destroy storage facilities. See FAQ for more user rights related questions.

How many user accounts can we have per licence?

  • It’s theoretically unlimited, but for comfortable use we have found that users with 20 or more users per licence find it crowded.

Can LABA be installed on my server?

  • Lifetime licences are available for installation on your server, but not time limited licences.

Do we have any discounts?

Yes, you have:

  • 3-4 licences 5%
  • 5-10 licences 10%
  • 10+ licences – let’s talk about a price

Which are HD/SW requirements?

Can I continue my expired time limited licence?

  • You can. After a licence expires, you can buy any type of licence and continue to work with your data.

Can I upgrade my licence?

  • Certainly, you can. Details will be agreed between us.

What will happen to my data after my time limited licence expires?

  • After your licence expires, your data will be accessible for two years in read-only mode. Moreover, you will be able to search and print your data, though you won’t be able to change it. To continue work after a licence expires, you buy a new one and continue to use your data without interruption. See FAQ for more user rights related questions.

Can I export my data?

  • You can, if you have user right to do so. It will be exported in an .xls file. See FAQ for more user rights related questions.

Can I import my data?

  • Depends on your data. We can always use your data for import to some degree; exactly how much varies case by case.

Can two or more accounts be logged on LABA at the same time?

  • Yes, they can, though you cannot have two instances of the same account at the same time.

LABA is nice, but we are missing some features specific to our needs. What can be done about that?

  • There is nothing we like more than adapting LABA to customer’s specific needs. Whether LABA is installed on your own server or our dedicated hosting, there is no limit to what we can do for you.

We have too many accounts on licence and it’s crowded, what now?

  • Our licences are affordable so that you can divide your departments, teams and laboratories among different licences that may be put together in a cluster. When you decide to have many users on one licence dividing them into two or more licences can be challenging, so careful planning is the best option.

We need to restrict or grant some rights for certain users. Can we do that?

  • You can. Every single item in the LABA menu can be allowed or disallowed for each user, including write/delete/edit permissions along with special permissions such as seeing patient names, right to create/destroy storage facilities, access to Lab Diaries etc. See FAQ for more user rights related questions.

Can LABA be virtualized?

  • Yes, like any standard ASP.Net application.

Is remote support possible?

  • It is.

Does LABA have audit trails?

  • It has. We record all user’s activities in LABA so we can reconstruct anyone’s behaviour if needed.

What support do you offer?

  • We offer different levels of support at different fees. All customers receive Premium support free of charge for the first 30 days after accounts are created. When the 30 days are up, you can decide what kind of support you need.

If we buy a licence, do we have any recurring expenses?

  • Depends on your needs. If you don’t need our support or you use shared LABA hosting, you won’t have any expenses whatsoever above the price of the licence. If you host LABA on our dedicated hosting or subscribe to our support, you’ll have additional monthly or yearly costs – they’ll be agreed in advance. No surprises!

The hosting that we have no longer suits our needs. Can we change it?

  • Yes, you can change the type of hosting at any time.