FAQ

FAQ

Frequently Asked Questions

I would like to try LABA.

I would like to have LABA explained live, online, so I can pose questions and have a discussion with your team about possibilities.

Can I create refrigerators as I like?

  • Yes, if you have user rights to create and destroy storage facilities. See FAQ for more user rights related questions.

Can LABA be installed on my server?

  • Permanent licences are available for installation on your server, but not time limited licences.

Do we have any discounts?

Yes, you have:

  • 3-4 licences 5%
  • 5-10 licences 10%
  • 10+ licences – let’s talk about a price

Which are HD/SW requirements?

Can I continue my expired time limited licence?

  • You can. After a licence expires, you can renew the licence and continue to work with your data.

Can I upgrade my licence?

  • Certainly, you can. Details will be agreed between us.

What will happen to my data after my time limited licence expires?

  • After your licence expires, your data will be accessible for two years in read-only mode. You will be able to search and print your data, though you won’t be able to change it. To continue work after a licence expires, renew the licence and continue to use your data without interruption. See FAQ for more user rights related questions.

Can I export my data?

  • You can, if you have user right to do so. It will be exported in an .xls file. See FAQ for more user rights related questions.

Can I import my data?

  • Depends on your data. We can always use your data for import to some degree; exactly how much varies case by case.

Can two or more accounts be logged on LABA at the same time?

  • Yes, they can, though you cannot have two instances of the same account at the same time.

We need to restrict or grant some rights for certain users. Can we do that?

  • You can. Every single item in the LABA menu can be allowed or disallowed for each user, including write/delete/edit permissions along with special permissions such as seeing patient names, right to create/destroy storage facilities, access to Lab Diaries etc. See FAQ for more user rights related questions.

Can LABA be virtualized?

  • Yes, like any standard ASP.Net application.

Is remote support possible?

  • It is.

Does LABA have audit trails?

  • It has. We record all user’s activities in LABA so we can reconstruct anyone’s behaviour if needed.

What support do you offer?

  • We offer different levels of support at different fees. All customers receive Premium support free of charge for the first 30 days after accounts are created. When the 30 days are up, you can decide what kind of support you need.
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